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Frequently Asked Questions about Jodi-vac
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Is there a warranty?

Who do I contact with a question?

How heavy is a Jodi?

How often do I need to use the JodiVac cleaner?

How much damage will occur by going into the receiver and microphone with a needle vacuum cleaner?

How do I know if Jodi can really clean a hearing aid?

I do fine with a pick and brush. Why would I want to use a JodiVac cleaner?

What is the Difference (to the professional) between the consumer & professional models besides the price?

JodiConsumer - What is it's role?

What is the purpose of the reamer?

What is the purpose of the white ball in the filter?

What do I do if ball stays by filter? (No air flow and pump is running)

Can I clean the filter?

What should I use to clean Jodi product? i.e.- case, tubing, desiccant lid and plate

I purchased a Jodi- XL and I turn the desiccators switch on. The pump runs and then shuts after about 20 seconds, light remains on, is this normal?

How long do I leave hearing aids in the XL desiccators?

How do I achieve XL's Operating temperature?

Where does the water go in the XL dedicator?

What size fuse is required to safeguard the unit? Can I buy it locally?


My XL desiccators pump is constantly turning on?

Where is the microphone on my hearing aid?

Where is the sound outlet on my hearing aid?

Where is the vent in my hearing aid?

Can I clean my digital hearing aid with JodiVac?

Can you please explain the difference between AC & DC for the Jodi Jr.  Is it also battery operated?

Can I run the needle vac and dessicator at the same time?

How far should I insert the needle without causing damage to my hearing aid?

Does it matter if my hearing has a rubber wax catcher where the sound comes out?
Does it matter if one of my hearing aids is small, will the needle touch anything that can be damaged?

Can a JodiVac be used to clean BTE aids?

Is there a warranty?
All of our products are guaranteed against manufacturing defects. This warranty excludes filters and needles. Our Consumer model has a 1 year warranty, 3 months in a professional environment. All Pro models have a 3 year warranty.

Who do I contact with a question?
Click here to email kat@jodivac.com or call Kat at 503-774-4951. Note: if there is no answer, do leave a message and she will get back to you.

How heavy is a Jodi
1 3/4 - 4 lbs.

How often do I need to use the JodiVac cleaner?
At least once a day, preferably in the evening when the wax is moist and soft. Use it anytime you experience a weakness in amplification.

How much damage will occur by going into the receiver and microphone with a needle vacuum cleaner?
We designed this product to maintain new or newly repaired Hearing Aids. If you are wearing an aid that has not been serviced for a while, be aware that you (the consumer or professional) may dislodge the receiver tube. When cleaning the microphone, do not push on the metal that you see, just go over the opening to remove oils and skin.


damage to hearing aid receiver and microphone

How do I know if Jodi can really clean a hearing aid?
The below pictures show a hearing aid prior to cleaning. During the process of cleaning, and immediately after cleaning Note: Jodi is designed to keep a clean hearing aid clean. It may take a professional with training to clean a dirty hearing aid.


cleaning moisture debris and wax from hearing aid

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I do fine with a pick and brush. Why would I want to use a JodiVac cleaner?
For twenty plus years we have used picks and brushes to clean hearing aids. They pack debris into the microphones and receiver ports. They cannot remove oils from the screens. We try to fix dead aids by sticking a pin or needle through the screen, which is a short term fix and alters the sound produced by the hearing aid. The only way to remove debris and oils is to vacuum.

What is the Difference (to the professional) between the consumer and professional models besides the price?
The consumer model carries a 90 day warranty when used in a professional environment because it's electric motor (150 hours) is designed to operate for 1-2 minutes a day. All parts are manufactured to our specification, meeting the needs and requirements of United Laboratories and our customers. The professional model's electric motor is rated at 2000 hours, the pump is rebuildable, JodiPro contains parts that are quality, UL, or internationally rated, and is made and QC'd in Oregon, USA., meeting the needs of the professional.

JodiConsumer - What is it's role?
To maintain the sound quality of a new or newly repaired hearing instrument(s) by removing all foreign matter from the microphone port and receiver sound bore. This is accomplished by daily vacuuming- (as what you miss today, you will get tomorrow), without harm to the hearing aid or transducers if properly assembled by the technician. It is our hope that the consumer can maintain their hearing instrument(s) through the life of a warranty period, achieving complete customer satisfaction.

What is the purpose of the reamer?
The reamer is used to push debris that is too large through the needle and into the filter. HINT: Leave reamer in needle when done as this will ensure a clean needle at the start of the next cleaning session.

What is the purpose of the white ball in the filter?
It is a air flow indicator, with the pump on- the ball will move towards the blue tubing indicating a clear path for air to flow, should the ball not move or remain closest to the filter, this would indicate a clogged needle without airflow.

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What do I do if ball stays by filter? (No air flow and pump is running)
1. Clean needle, ball moves- done, Ball does not move proceed to step 2
2. Remove needle from filter, ball now moves- clean needle again, insert needle onto filter, ball now moves -OR- 2a Remove needle from filter, ball does not move - replace clogged filter - ball now moves.
3. Ball still does not move - Call JodiVac for servicing.

Can I clean the filter?
No, as this will void your warranty, it is the only filtration for the pump. Replacement filters are available.

What should I use to clean Jodi product? i.e.- case, tubing, desiccant lid and plate?
Isopropyl alcohol works well, apply to rag and wipe clean. Warning- Disconnect power supply from it's source, do not submerge Jodi product in liquids, or apply liquids directly onto Jodi product, especially the high voltage transformer.

I purchased a Jodi- XL and I turn the desiccators switch on. The pump runs and then shuts after about 20 seconds, light remains on, is this normal?
Yes, this is normal operation due to a pressure switch that automatically monitors the state of vacuum inside the chamber. This provides the necessary negative pressure for vaporization while maintaining silence for you and your clients.

How long do I leave hearing aids in the XL desiccators?
This desiccators is capable of removing .2ml of water in 20 minutes at operating temperature and a dry desiccant. Moisture is far less than this amount, retrieved out of a glass of water is far more.

How do I achieve XL's Operating temperature?
Turn the Desiccator switch on first thing in the morning and leave on. The desiccator will operate in a low energy state. The plate will remain hot all day and preserve the dryness of the desiccant, keeping it ready for instant use.

Where does the water go in the XL dedicator?
The water is absorbed into the desiccant after the initial evacuation of the chamber and it's moisture. The desiccant is color coded-blue is usable and is dry, red(pink) is moisture laden and must be rejuvenated. This is accomplished by heating in a microwave for a minute at a time until the crystals turn blue, CAUTION - this desiccant gets very hot during the drying process! To avoid moisture build-up in the microwave, place a paper towel under desiccant, with plastic side of desiccant facing up.

What size fuse is required to safeguard the unit? Can I buy it locally?
It is a 2 amp fuse, style FP2-or-as per sample at any automotive store-or-call JodiVac.

My XL desiccators pump is constantly turning on?
This is usually caused by a dirty O-ring or the sealing surface of the lid is dirty, clean and recheck. Call JodiVac for further troubleshooting procedures.

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Where is the microphone on my hearing aid?
Microphones are located on the same side of the hearing aid as the battery door. This is the part of the hearing aid that is visible from the outside of your ear. There may be one, two, or three microphone holes depending on the brand and type of hearing aid you have purchased. BTE microphones are usually located close to the ear hook facing forward when worn. There may be one or two in this area.* Do not put any pressure on the chrome looking metal as you run the risk of pushing the microphone loose.

Where is the sound outlet on my hearing aid?
The sound comes out of an opening located on the opposite end of the battery door, it is closest to your eardrum when the hearing aid is placed in your ear. The speaker inside your hearing aid is attached to a flexible tube, which is attached to the end of your hearing aid. This tubing is typically white, black, pink, or clear in color. Wax will collect in this tube, and this wax is what you want to remove with your JodiVac. You may see a wax trap inserted in to this tube from the manufacturer, a small plastic cup which may be red, blue, or white in color. You may leave it in place and vacuum the wax trap once a day. However---these wax traps do not stop oils and moisture. At least once a week you should remove this wax cup and completely vacuum the entire tube and receiver area. Note: Daily vacuuming is found to be far superior that any wax trap.*

Where is the vent in my hearing aid?
If there is only one hole in the part that is closest to your eardrum, you do not have a vent. If there are two holes, you will notice that one of them runs continuously and comes out the opposite side. This would be your vent and comes in several size diameters. Keep this free of wax to get the full benefit of your hearing aid. You may use JodiVac, a pick, or a brush, it is just a hard plastic tube molded into your hearing aid.*

* If any component locations are not clear to you or you are not sure how to keep them clean----Please do not hesitate to contact your hearing care professional. They will be very happy to help!

Can I clean my digital hearing aid with JodiVac?
Yes! The JodiVac should be used for removing wax, oils, and moisture from the sound ports of all hearing aids. Wax will block the sound coming from any hearing aid, so it is important that daily vacuuming be performed, thus protecting your valuable hearing aids. Whether they are analog, programmable, or digital, they are the reason you are hearing better. Taking care of your investment is certainly a high priority.

Can you please explain the difference between AC & DC for the Jodi.  Is it also battery operated?
The motor inside jodi product operates on 12 VDC and uses a transformer to take our house hold AC electricity and change it to 12VDC. We offer a battery pack as a back up for traveling.

Can I run the needle vac and dessicator at the same time?
Yes!

How far should I insert the needle without causing damage to my hearing aid??
You should insert the needle all the way in until it bottoms out against the hearing aid speaker, no harm will come to the metal face of the speaker. If the wax trap is removable, then you may remove it if you vacuum everyday, or you may vacuum the wax trap everyday. If you choose to leave the wax trap in place, I advise that you remove it once a week and vacuum completely down to the receiver to remove oils that will go past the wax trap and ruin your speaker.

Does it matter if one of my hearing aids is small, will the needle touch anything that can be damaged?
No, the size of your hearing aid does not matter. You should clean your hearing aid every day by inserting the needle all the way down to the speaker which is the same size speaker as used in other larger hearing aids. The received is metal and will not be damaged.

Can a JodiVac be used to clean BTE aids?
Notify us at the time of order if possible:

  • You would like a Black Needle because you have to clean an earmold.
  • You would like a Light Blue Needle because you have a thin tube (open ear).

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